Wundle Mobile Satisfaction Guarantee & Refund Policy

Policy Overview

At Wundle Mobile, your satisfaction is our priority. If you are not completely satisfied with your mobility service within the first 6 hours of usage on day one of service, we offer a prompt, full refund of your monthly and membership fees (excluding any additional roaming or long-distance charges).

Eligibility Criteria

  • Applies only to new members’ first activation of a Wundle Mobile plan.

  • The request must be made within 6 hours of initial mobility service usage as determined by network activation and recorded usage logs.

  • Only monthly service fees and membership fees are eligible for refund.

  • Roaming and long distance expenses incurred during the usage period are non-refundable and will be deducted from the refund amount.

  • The policy is limited to one refund per member.

How to Request a Refund

  1. Contact Wundle Mobile Customer Support within 6 hours of your first mobility service usage. Provide your account details and reason for dissatisfaction.

  2. A representative will verify your account usage and confirm eligibility.

  3. Upon approval, your monthly and membership fees will be refunded to your original payment method within 7-10 business days.

  4. Any additional roaming or long distance charges will remain due and are not covered by this policy.

Additional Notes

  • This policy is in place to ensure worry-free onboarding for all new Wundle Mobile members.

  • Abuse of the refund policy (e.g., repeated sign-ups for refunds) may result in disqualification from future promotions or offers.

  • For questions, please contact our Support Team for assistance.

Thank you for choosing Wundle Mobile! Your satisfaction ensures our continued commitment to great service.