Frequently Asked Questions

    1. Visit Mobile Plans Page, select your preferred plan and click “Purchase Mobile Plan”.

    2. Fill out the required information, pay for your first month and a one-time membership fee of $20.

    3. Once completed, we’ll ship your SIM card to your door or provide instructions for activating your eSIM.

  • You can keep your current phone number or request a new number with an area code of your choice - your call!

    • No need to contact your previous provider if your account is in good standing and your device is paid off.

    • SIM Card Port: Notify us when your SIM card arrives to begin the port process. It typically takes 24-48. hours but is often faster.

    • eSIM Port: The process is immediate once you receive and scan the QR code we email to you.

    Port occur Monday-Friday until 3PM EST. Request made after 3PM will start the next business day.

    • Keep your old SIM Card in your phone and have Wundle SIM nearby.

    • Approve the port request text from your current provider within 90 minutes of receiving it.

    • Once your old service stops working, insert the Wundle SIM and restart your phone.

    Et Voilà!! Whether you choose a physical SIM or eSIM, you’re now all set to enjoy Wundle’s exceptional service and connectivity.

  • Yes! During sign-up, select the option to retain your current number. Just make sure your old account is active, in good standing, and your device is paid off.

  • We strive for timely delivery, but courier and/or mail delays can happen. If there’s an extended delay, we’ll happily process a refund upon request for the time between your order date and the use date. Refunds take 5–10 business days to process from our payment system to your bank and credit card.

  • No hidden fees here! We pride ourselves on being upfront and transparent - no surprise charges or gimmicks.

  • No contracts. Ever. You’re free to stay with us as long as you like - no strings attached.

  • You’ll either speak with a real person immediately or your message will be placed in priority sequence for a callback. No endless holds or frustrating transfers.

  • Never. Your plan price is locked in for life the moment you sign up.

  • No credit checks. We believe that everyone deserves access to affordable and reliable mobile service.

    We do work closely with collections agencies across the country to ensure that all outstanding debts are paid.

  • In uncommon situations, the Wi-Fi network provided by your internet company may block or interfere with Wi-Fi calling.

    If you notice calls aren’t connecting when using providers such as Access Communications, Sasktel, Bell Aliant, Eastlink, Xplornet, or Northwestel, try updating your DNS settings to use Google Public DNS (8.8.8.8 and 8.8.4.4).

    This quick adjustment can often resolve connectivity problems. If switching DNS does not help, reach out to our support team for further assistance.​

    How to update DNS on Apple (iPhone/iPad):

    • Go to your device’s Settings app.

    • Tap ‘Wi-Fi’ and find your current network.

    • Tap the ‘i’ icon beside your Wi-Fi name.

    • Select ‘Configure DNS’, set it to ‘Manual’.

    • Remove any DNS entries shown, then tap ‘Add Server’.

    • Enter 8.8.8.8, then tap ‘Add Server’ again and add 8.8.4.4.

    • Tap ‘Save’ to store these settings.​

    Steps for Android devices:

    • Open Settings and choose ‘Wi-Fi’.

    • Long press your connected network and choose ‘Modify network’.

    • Tap ‘Advanced options’ and set IP settings to ‘Static’.

    • Update DNS1 to 8.8.8.8 and DNS2 to 8.8.4.4.

    • Save the changes and test Wi-Fi calling again.​

    If making these changes did not restore Wi-Fi calling, please get in touch with our support team so we can help further.

    1. Go to your phone’s Settings.

    2. Navigate to Cellular → Network Selection.

    3. Turn off “Automatic” network selection.

    4. Wait for the list of available carrier to appear which may takes a couple of minutes)

    5. Select the appropriate carrier manually.

      For Mexico, Telcel is often the recommended carrier for optimal coverage and performance.

  • If you experience issues with calls or texts not coming through, try selecting a different carrier from the list. Remember that it may take a few minutes for your phone to connect to the new network and for any missed messages to come through.

    If you continue to experience problems, try all of the following:

    • Restart your device: a simple reboot can re-establish the connection with your carrier’s network.

    • Toggle Airplane Mode: turn on Airplane Mode for about 30 seconds, then turn it off to force your device to reconnect to the network.

    • Check Network Settings: ensure that mobile data is enabled and that you’re not accidentally set to a 3G-only or 2G-only mode.

    • Reset Network Settings: On your device, find the option to reset network settings. This will clear all saved Wi-Fi passwords and Bluetooth connections but can often resolve carrier connectivity issues.

    • Check SIM Card: Remove and reinsert your SIM card to ensure it’s properly seated. If problems persist, your SIM card may need replacement.

    • Update Device Software: Ensure your device’s operating system and carrier settings are up to date.

    Don't hesitate to contact Wundle's technical support for assistance.

    • International and US Roaming: Roaming costs $16 per day, unless you’re on the Canada-US-Mexico Roaming Plan (Wundle Wide-Open), which includes free roaming in the U.S. and Mexico.

    • International Calling: Calls are billed based on geographically related pricing. Charges vary by destination.

    • Invoices for roaming and international calls are sent manually. Payments can be made through your customer portal if preferred.


  • We monitor data usage and will get in touch with you if you have significantly exceeded your allotted Gigabytes. If this becomes habitual, we will encourage you to upgrade your plan.